Southwest and ATA do not scan luggage?
Tags :Rant
Ok, so the trip to Manhattan was very tiring
and also lots of fun. The constant rain this last day added in numerous
delays, of course. The time sitting in La Guardia ate up my entire
layover in Chicago, which was fine since I walked off one plane, crossed
gates in the same terminal and got immediately on the next leg. Unfortunately
my luggage did not fare so well and cross under the terminal in a little
wagon.
When my happy luggage did not slide down
the ugly carousel of steel, I immediately went to the Southwest Luggage
office. Being used to American Airlines, the US Post Office, UPS,
FedEx and even DHL I expected them to type in the magic numbers and like
magic my luggage info appears on the screen. I was pleasantly informed
that Southwest and ATA codeshare, but neither scan luggage tags.
My immediate question was then why am I
handed a luggage claim sticker with a code number.
"we don't scan".
That was not what I asked. If you
do not scan, how do you know where it is?
"It should come on the next
flight that lands in about 15 minutes"
How do you know?
"We don't but that is the expected
result"
I expected it to arrive with me, funny
isn't it how we differ. If it does not show, how do you track it
to find it?
"we wait till the luggage tag
gets entered into the system and it will tell us what city or location
it is in so we can retrieve it"
You don't see anything wrong with waiting
for someone to realize my bag is circling so long it thinks that the world
is 200 yards long and obtuse and then they must manually enter the
whole code number? Like human hand enter?
"why not wait 10 minutes and
see if it comes in and then we can go from there
Why don't I climb on and just spin with
the luggage, I might have better luck
Yes it is late but the luggage did come
and I felt a rant was necessary. I understand cost cutting, but if
saving costs is shipping bags to peoples houses or hotels via courier because
you forgot to install scanners, then more power to you. I don't see
how
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On Wednesday, October 12th, 2005 by Chris Miller
