IBM Connect 2014 and AllianceTech for evaluations
Tags :ibmconnect Lotusphere IBM Connect Alliancetech
Once again IBM chose AllianceTech for the evaluation system of IBM Connect 2014. They have been using AllianceTech for years for all the collection of attendee evaluations and RFID data.
As my post earlier alluded to, I have been having issues again. So today an email came reminding me to fill out evaluations. I saw they included an email address connectsupport@alliancetech.com which I proceeded to email with all my information. Here it went wrong again
Well, I shouldn't be surprised. The email address for support is also invalid and an answer from Google is below and pointed to http://support.google.com/a/alliancetech.com/bin/topic.py?topic=25838:
We're writing to let you know that the group you tried to contact (connectsupport) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:
So I went to their website, found the support link and went to the forums. Every single page of support and forums are blank. Not a single entry. I am so confused.
Maybe it is just me, but it seems all of this should have been tested. From the RFID this year, to the online system for both speaker and attendee evaluations. I am surprised support does not work. I am surprised the online system doesn't work. I am surprised after this many years they haven't made this work right away.
This is the only thing AllianceTech does according to their website and working with these same issues prior years. I know, I am just frustrated.
NOTE: See part 1 of this at IBM Connect 2014 I just want to give feedback and you won't let me
UPDATE at 2pm. I had emailed one of the only addresses on their site for info@ last night. I got back an email response just now so I am updating it here
Hi Chris,
I have sent your email on to our Project Managers who are both currently offsite at an event. If you don't hear back please reach out to me and let me know.
No one in tech is in the office for support?
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On Wednesday, February 5th, 2014 by Chris Miller
