Mail journaling and duplicate emails
Tags :Conferences
Once again the attendees at Admin2004 Europe
come through with interesting questions. This one came up in my SMTP
Configuration sessions. Not a lot of people are using mail journaling
from what hands were raised each time I asked. This seems to be a
major difference in what requirements and needs are in place for American
versus European countries. But here is the problem and answer already
pointed out by Lotus.
| Problem |
| You have configured Domino Mail Journaling for your system and have configured the appropriate mail rules. Mail Journaling is working as desired; however, occasionally a message is duplicated in the mail journaling database. Why is this happening? |
| Content |
| There are two scenarios in which
duplicate journal entries can occur: 1. A message is composed with at least one internal Domino recipient and at least one external SMTP recipient. The message is duplicated as long as there is at least one internal and one external mail recipient. 2. When all recipients are internal Domino users, they have different values for their preference for incoming messages in their Person Document in the Domino Directory (names.nsf). For example, User1 has "Prefers MIME" option selected and User2 has "Prefers Notes Rich Text" option selected. When a message is sent to User1 and User2, the message is duplicated in the mail journaling database. As a workaround, try the following: 1. Verify that the sender's "Format for messages addressed to internet addresses" on the Location document and set this value to the same value as the internal user's preference for incoming mail. For example, both are set to "Prefers Notes Rich Text" or "Prefers MIME". 2. Set the mail format preference in the Person document the same value (either "Prefers Notes Rich Text" or "Prefers MIME" for all internal users. Both scenarios have been reported to Quality Engineering team; however, there are no plans to address these issues in the R6 codestream. |
blog comments powered by Disqus
On Thursday, December 9th, 2004 by Chris Miller
