I enjoyed this IVR cheat sheet and wanted to share
Tags :Announcement
How many of you, as companies that is, have
some automated response system at your enterprise that is painstakingly
long to get to someone live on the actual phone? Our support center
here gets answered live 24 hours a day, no voice prompts or overseas outsourcing.
But when you call your credit cards, bank,
ISP or whatever, they have rings and rings of "punch this number"
commands that seem to get you back in full circle.
But to make life easy, I don't punch a
single digit at all, as they have to still support the old rotary phones
on most all systems. People are just too click happy trying to find
a way to the operator. Patience young grasshopper.
So here is an ever growing cheat
sheet. I bet he will take
contributors too. This story ran in the Boston Globe and a
brief mention in Network World
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On Friday, November 18th, 2005 by Chris Miller
