thank you for calling SBC, can we help you
Tags :General
My normal list of e-bills arrived this weekend
for the month end but Southwestern
Bell had a small surprise waiting
for me inside. Not the kind of Christmas gift you anxiously await
to show up under the tree. This was the kind of gift that gets slipped
under your door in the middle of the night, then they ring the doorbell
and run.
Oh yes, an unknown Internet charge. After a few minutes on the phone
with customer service she thanked me for getting DSL with SBC and that
was simply the charge for my new router. I kindly reminded her I
have had DSL for almost 4 years with them and have never had a new router.
Pause, Pause, Pause, "hang on a moment please."
She kindly came back and informed me, "Oops"
Apparently when I changed phone packages and my number they took it as
a new install in the system and charged for normal setup stuff. Needless
to say they immediately reversed it.
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On Monday, September 29th, 2003 by Chris Miller
