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IBM and self-service


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Oh you thought this blog entry was about how IBM will let you do more self-service software purchases, licensing and support?  Nope.  IBM bought (not long ago) the self-checkout vendor Productivity Solutions.  I love using the self-checkout aisles at the stores, including the grocery.  It speeds things along quite nicely once you figure out how the things work and act.

But how many of your applications and procedures are self-service? (you knew this had to go somewhere right?)  As I do site audits, including one I am doing next week up east, I look at the current processes and how much time they spend on certain administrative tasks.  Plus the security of theses tasks.  Even with Domino 6, the CA process and AdminP I see far too many sites still doing manual work on tasks that are inherently automated now, right out of the box.  So have you taken a step back from that daily routine that you suffer through to see if you can automate log scanning, password resets, new user requests, and even more?  If you get too caught up in the same thing each day as routine, you don't always see things as someone walking in like I do.  Feel free to have someone come in and do a brief process and security audit (ok yes I would definitely want that business) and have them show you things that can save time, money and open you up to test and explore more of what the system can do.

Just a point to ponder.