Oh the horror...
Tags :Rant
Dear Chris Miller,
Today, we announced a number of changes to our operation in St. Louis. I want to explain what this means to you as a traveler, to thank you for your support and to ask for your future business.
Beginning November 1, 2003, we will reduce our service from St. Louis. Our new emphasis will be on tailoring schedules to you, the local market - as opposed to travelers connecting from elsewhere. We have revised the schedule to provide the best combination of flights to the cities you have historically supported - places such as Boston, New York, Washington D.C. and Los Angeles. You will also see first morning departures and latest evening arrivals for day trips to key business centers. Together, American Airlines, American Eagle® and AmericanConnection® will operate a total of 207 flights daily to 68 cities.
St. Louis remains an extremely important part of our network. It will remain a hub for many of the feeder routes served by AmericanConnection and one of the largest cities in American's system. We are committed to serving the long-term needs of our customers and communities like St. Louis. And we are dedicated to earning your continued support and loyalty.
Please remember these changes do not take effect until November, so any current travel plans you have are intact. We will keep you informed as we move forward.
Sincerely yours,
Dan Garton
Executive Vice President
Marketing
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On Monday, July 21st, 2003 by Chris Miller
