spamJam update and helping a friend
Tags :Technical
Well I know
I had said how prompt Granite
was in answering emails last week. Well I had no idea Mark Ramos
read my blog (see comments from Friday
posting for one from him). He
emailed AND called me this morning to help address the issue. We
backed out agents and disabled some profiles and are starting slow. Right
now I am not generating the daily report and have a handful of users running.
All is stable the past couple hours and I have added 1 or 2 users
each hour. Having a prompt response gets good marks in my book from
vendors, even for evaluations.
But my users definitely noticed the difference
right away and many commented on what happened to the filter that we were
running. They are all eager to get it back in place, even after such
a short amount of time that it ran. That is good news!!!
Today
I was still working with my friend Bob down the Carolina's way at CommScope
with a mail routing issue. To make the story short.....they had databases
that the users would do a Action-Forward form but the mail never went anywhere.
It would show in their Sent Mail view after some digging so we moved
on to mail routing logs and saw the mail never get from the mail server,
to the next hop (relay server). Some tests and traces and it confirmed
that the mail was sticking on the mail server of the users. Well
the solution?? The developers had built some fields into the forms
they were forwarding around. Guess what the fields contained? Things
like "XXX" as spacers and some other random words like "Cost
you more". See where this is headed? The spam filter on
the mail server was blocking the email because of their own database design
and humor :-). I thought that was fitting for today.
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On Monday, June 16th, 2003 by Chris Miller
