Lotus Workplace Messaging, the fun begins
Tags :Rant
them "Thank you for calling
Lotus BP Support, what product may we help you with?"
me "Lotus Workplace Messaging"
them "Is that Quickplace Messaging?"
me "No, Workplace Messaging"
them "Sametime?"
me "No, try LWM"
them "OK, what issue are you
having?"
me "Installation issue with
the DB2 schema component of LWM"
them "Ohh, well DB2 is not
a Lotus product"
me "This is the LWM component
that changes the DB2 schema"
them "Sounds like I can open
a PMR for you, let me get your info, transferring"
me hold, hold, hold. hold, hold........
*SNORE*
them "This is xxxxxx, may I
help you?"
me "I am having an issue with
Lotus Workplace Messaging"
them "Do you mean Quickplace
Messaging?"
me "No, Workplace Messaging"
them "Is this part of Notes
and Domino?"
me "well you could use it for
the directory, but no"
them "you are sure it is Workplace
Messaging?"
me "yes, try LWM"
them "well I don't see that,
what version of product is this?"
me "1.0"
them "I will have someone call
you back"
ONE HOUR LATER.................
me "This is Chris...."
them "this is xxxx at BP Support,
LWM issue? Where are you in the install?"
me "here is the issue....."
(see above and he actually understood me)
them "Ohh, I think I got those
errors and just kept going and it seems to work. Send me the log
and screen shot and I will compare them."
off the log and screen shot goes. The
saga continues....
Well the last comment was that I did not
have the Application Development Client installed. I know I checked
that box but went back and reinstalled and now the Fixpack again to make
sure it is up to date. One more try at installing the LWM components
later on.....
I think I hear the soap opera closing credits
as I leave you hanging at the end for the big scene. Same channel
tomorrow, same time.
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On Monday, June 9th, 2003 by Chris Miller
