Ed asked for thoughts on Message Recall in 8, I personally dislike it
Tags :Domino 8
Ed made a posting earlier asking about input on all aspects of message recall.
So, seems like a good discussion topic. Are you using or planning to use mail recall? Why or why not? What resources have you found to help you make these decisions?
I personally (read this as a company we will sit down and plan it out with you and implement it very willingly) dislike it. Message recall defeats the purpose of me sending you email in the first place. I want you to have the message, that is why I send it. I don't keep it (as in saved mail either) because it was my gift to you. If I wanted it I would not have sent it in the first place. If I want it back I will ask you to send it back and I hope you don't keep a copy of it in your sent when you do.
It is funny to me how we treat email differently than regular mail or voicemail in that sense. Once you drop regular mail into one of the US postal boxes, you cannot go and get it back. There is no recall. It actually is against the law. Email seems to be the only place we feel it is ok to retrieve something that was given to the other person. How many of you are able to get back a sent voice mail message? What makes email different that that?
So now you say well they sent it by accident. Yes, that is why it is called an accident. It happens. Quick fingers, fast typing and not verifying right before hitting send. Happens all the time. Forgot to add the attachment? Send it right behind. Like forgetting to put the check in the bill you are mailing off. You send another envelope. Digital or not. Forget to leave some detail on the voicemail? Call again. Works like magic.
This is yet to be asked by customers to be turned on when we upgrade to Domino 8, but most (over 90%) want this turned off since it is on by default. I am yet to hear this used as a comparison issue either when talking Outlook with anyone. There is really no challenge in implementation, it is more around the fact that there is no guarantee a message is really recalled due to the number and types of devices, replicating and archiving going on. It is a convenience feature sure, just not required.
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On Monday, June 8th, 2009 by Chris Miller
