IBM Support Assistant (ISA) 3.0 testing
Tags :IBM Support Assistant
I downloaded this for the first time to play around and see if it could help. The interface moved a little slow on my test machine, but that is to be expected. A lot of Java on Eclipse technology was at work. The interface did the same searches I usually do right in the databases themselves, like Knowledgebase. It was able to grab from numerous sources, just like you can do from the homepage of Notes.Net.
I could not get any login in the world to work for creating Electronic Service Tickets, but I leave that to my mistake in not knowing if my IBM id is registered to do so.
The only thing I liked so far was the Collector task that ran, including the ability to create remote collectors. I went through the Updater to load any product tools for remote collection and found that Notes/Domino 6 and 7 were both there. Unfortunately Sametime was labeled at V3 only. Not sure if that carries forward. A restart of the Assistant was required after installing the tools, no biggie. But then I could not get any tools to load from them after install. Just the homepages and some tech info for each product.
The local system collection jumped a jar file somewhere on the operating system. I wish I could specify or open it from the collection screen. Unfortunately it just gives the path to where it is, which you have to remember. If you change screens and come back it resets the screen I found.
I might play around some more, but I am guessing that NSD, Automatic Diagnostic Collection and Fault Analyzer will get all this and more in the Lotus world.
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On Tuesday, April 25th, 2006 by Chris Miller
