From Network World on a Nemertes Research IM Survey
Tags :Rant
What if my employees
have five or 10 different sessions running, like my teenage daughter? I
don't know how she does it, but I don't want that in the workplace.
From an anonymous director of technology
as a midsize retail firm
Come on now, are you saying that the phone
cost savings, productivity possibilities and more effective communication
isn't what you want? Or is the concern that the chats are not with
co-workers or sales channels? If so, then restrict it to controlled
IM systems. Manage it, archive it, track it, map user names, use
SSL or encrypted traffic, provide accountability through a stated and signed
IM policy. There are a myriad of things you can provide to offer
these services.
Facetime
uses a great approach in mapping directory names and policies across ALL
the public IM services. So even though each system is on it's own,
the enterprise knows that it is controlled as one.
So now that we reviewed the survey in general,
it leads to the same answer at the end. The research firm shows that
companies should standardize on Lotus Instant Messaging or Windows Messenger
internally with controls set for external program access. Does your
company have an IM policy in place?
The full article can be found here.
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On Thursday, September 9th, 2004 by Chris Miller
