IdoNotes (and sleep)

Worst practices, how not to use your mailfile

by Chris Miller at 01:03:15 PM on Thursday, February 1st, 2007

While troubleshooting an issue of client lag for a customer, we discovered that the user was accessing their 2GB mailfile. No problem so far. However, during the day as they deleted certain messages, the system would take up to 7 minutes before timing out. This would come and go.

After talking to the tech team handling this user, we discovered that all work was being done in the All Documents view of the mailfile, all the time. So the index would build, they would work fine and then when they read, replied and then deleted mail from within the message (while saving the sent one of course), it would then start this long wait process. Well using the Domino Administrator we saw that the All Documents view index was 40MB or so. So each time the user made a bunch of changes, they would force the view update and then download the entire index as shown in the client_console running. Now even with a dedicated T1 this should take 4 mins or so. Imagine fighting with the other staff for this same bandwidth and you have the failure.

So convincing a user that the inbox and folders is the proper place to work is the next step. Oh yes, all mail is in the inbox and no folders

Location: St. Louis, MO

Category: Domino 7 Rant
Tags :Domino 7 View blog reactions

1) Worst practices, how not to use your mailfile
Created by Gerco Wolfswinkel at 2/1/2007 1:45:10 PM email | website

All mail in the inbox is also not the way to go. I don't have the link handy, but I believe IBM officially advises to keep the inbox under a 1000 documents; anything above that may impact server performance. If you have a lot of users with big inboxes, your performance will suffer.

I have advised my endusers to work with a folder for each year, and to move all mail to this years' folder when it's x months old. This way the inbox is still reasonably sized, without requiring the users to really clean out the mailbox - too timeconsuming for many of them :-/

2) Worst practices, how not to use your mailfile
Created by Andrew Culbert at 2/1/2007 1:57:52 PM email | website

I think this is the link Gerco - { Link }

Really useful information, I do user training from time to time and, since I read the above article, I have found myself evangelising about the use of folders.

3) Worst practices, how not to use your mailfile
Created by Carl at 2/1/2007 3:10:23 PM email | website

Sorry but I am an All documents view junkie, I always know my mail is in there, whether I sent it or received it and full text search is my friend, folders are my enemy. Mind you I hardly ever delete emails so I don't see this problem :-)

4) Worst practices, how not to use your mailfile
Created by Steven Jones at 2/7/2007 4:59:38 AM email | website

I must admit I like to make use of the All Docs view often, I find folders quite ungainly after time and prefer a view where 'everything' is. That said I should make 2 points.. I use my mail file on a local replica, and I don't keep much mail, if it's not something I need to refer back to it goes, and all attachments are saved out to My Docs, not left in mail.

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